Frequently Asked Questions

Welcome to the JobsIreland Employer Help Centre

1. I was previously registered on JobsIreland but I see the site has changed and now my username and password will not work. What do I do now?

  You can register as an employer on www.jobsireland.ie. The new JobsIreland website launched in July 2016. Only employers who had live advertisements at that time transferred automatically to the new site.

 

If you previously advertised on JobsIreland, you can input your old User ID and Password on the registration form, click ‘Verify’ and the system will verify your old account. You then complete the form and ‘Register’ to receive a new link where you will create a new password.

 

Please note the business email you enter will become your new login/username.


2. When I register as an employer what information do I need?

Your Business Registration Number and Business Email address are two keys pieces of information required. The Business Email address becomes your login/username.

 

There is a help video available on the web site that outlines the information required to register. Here is the link: https://www.jobsireland.ie/en-us/training-video-employer.


3. What is a Business Registration Number?

This can be your CRO number (Company Registration Office number), your VAT number or in the case of a Sole Trader, your PPS number (Personal Public Service number).

 

If you use your CRO number, the system will recognise this, and will auto-populate some of the fields on the registration form. If incorrect company details appear, you should change the Business Type from ‘Limited’ to ‘Business’ (or vice versa). This should rectify the issue.

 

Registering using a CRO number will auto-validate your company details and allow you to proceed immediately.

 

Registering with any other number will place your company details in a queue for manual validation by the National Contact Centre. The National Contact Centre is the Department of Employment Affairs and Social Protection’s team of experts who deal with all queries related to JobsIreland.


4. My business is not registered in Ireland; can I still use the site?

Yes. You will need to provide the Business Registration Number you trade under in your country. Your company profile may be added to our manual validation list with the National Contact Centre. The National Contact Centre is the Department of Employment Affairs and Social Protection’s team of experts who deal with all queries related to JobsIreland.


5. When I insert my VAT Number in the Business Registration Number field, I get a prompt telling me “Sorry, this business number is not recognised by our system...” Does this mean I cannot register on your website?

You can still register by completing the registration form. This prompt appears if you register using any other Business number apart from a CRO number. Your company details will be manually validated by the National Contact Centre. The National Contact Centre is the Department of Employment Affairs and Social Protection’s team of experts who deal with all queries related to JobsIreland.


6. I have completed all mandatory fields but yet when I click on “Register” I get a message saying “Please check Mandatory fields” but nothing is highlighted. What am I doing wrong?

  This error occurs if you do not complete the field ‘Your Economic Activity 1’ to 3 levels of category. For example:


7. When I registered I received a prompt telling me I would receive an email to create a password for my JobsIreland account. I have not received my email yet, why is this?

Registering with any Business Registration Number other than a CRO number, will place your company in a queue for manual validation by the National Contact Centre. Once your company has been validated, you should receive your email. This usually takes up to one working day. If you do not receive this within one working day of registering, please contact the National Contact Centre on 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie.


8. Will I still have access to all my old data?

You will have access to any vacancies that were live in July 2016 onwards; no other data is currently accessible.


9. I want to have multiple users on my account, is this possible?

Yes, once you are registered, you can then add as many users as you require and they will each have their own individual login details.


10. If the main user has left the company, can I delete this record?

Please contact the National Contact Centre who can amend this for you. The contact details are, by telephone: 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie.


11. On the top right of my dashboard, a colleague’s name who is no longer with our company is being displayed. How do I change this?

You may remove users from your hiring team using the delete option. Alternatively, contact the National Contact Centre who can amend this for you. The contact details are, by telephone: 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie.


12. I wish to re-advertise a vacancy I had advertised a few months ago, can I do this?

Yes. There is a ‘copy’ feature within the vacancies screen that you may use to copy a previously advertised vacancy. When you ‘copy’, the vacancy opens in edit mode so you can update the details as necessary and then publish. Each copied vacancy is assigned a new vacancy number.


13. What does Matched mean?

Candidates who appear in the Matched folder of your vacancy have profiles that meet the requirements you set when creating the vacancy.


14. Can I view CVs of candidates?

When you publish an advertisement you will be able to review profiles of candidates who matched your requirements. Candidates may also upload a separate CV which you can access through their profile.

 

You will be able to communicate with candidates who apply for your vacancies directly through the site.

 

However, if a candidate opts to hide their contact details they will appear as “Anonymous” when you view their profile. Their personal details (name, address, telephone, email address) will not be displayed, nor will an uploaded CV.


15. Does the system contact candidates who have been automatically matched to my vacancy or do I need to contact them directly?

When candidates login to their JobsIreland account they will see all the vacancies they are matched to – it will be their decision whether to apply. You can communicate through JobsIreland with candidates who apply to your vacancies.


16. One of the candidates matched to my job vacancy has an “Anonymous” profile. How can I contact this person?

If a candidate chooses to hide their contact details it is not possible to contact them directly. However, candidates see that they have been matched to your vacancy and if they apply you will then be able to communicate with them through JobsIreland.

  

If an “anonymous” user applies to your vacancy you may communicate with them through vacancy messaging; if they choose to reply, their name will then be displayed to you. They may also attach a CV to their reply if you request they do so.


17. I cannot find the application form to offer a position on the First Steps programme, how do I do this?

To apply for the First Steps programme, please contact the National Contact Centre on 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie.


18. When creating a vacancy on the system, I am having difficulty identifying the correct ‘Job Category’ for the position I want to advertise. How do I find the correct category for my vacancy?

Job Category options (job titles) are pulled from the European Skills/Competencies, qualifications and Occupations (ESCO). Please start typing the job category (e.g. Chef or Labourer) and you will be presented with a list of options from which to choose. There are more than 4000 categories available.


19. I cannot find an option on the vacancy form to say I want to receive CVs by email, where do I find this?

At the bottom of the first page of the Vacancy Form, if you untick the box “Do you want the candidate to be able to apply to this Job via this JobsIreland Portal?” you will be presented with alternative options. Leaving this box ticked means that candidates who have registered on JobsIreland must apply through the site and you will need to login to your JobsIreland account to view these applications.


20. I have completed all the mandatory requirements on the Candidate Requirements page but when I click on “Continue” I get a prompt saying: “You must save a value for all of the Mandatory Requirements”. Why am I unable to proceed?

As you save each requirement, it turns green in colour to indicate that your changes have been saved.

 

On the left hand side of this page, there are four mandatory requirements and you must set options in each:

  • Experience Required (i.e. the number of years of experience required in this job category)
  • Minimum Qualification Required (i.e. the minimum level of qualification required to apply)
  • Additional Skills Criteria & Specialising in Criteria (e.g. Safepass, HACCP, Java, HTML)
  • Ability Skills Criteria & Competency Skills Criteria (you must choose a minimum of two ability skills and two competency skills to save)


21. I have the same vacancy to advertise in a number of locations. Is there a facility to COPY once I have inserted the first one?

Yes. There is a ‘copy’ feature within the vacancies screen that you may use to copy a previously advertised vacancy, or to replicate a current vacancy in several locations. When you ‘copy’, the vacancy opens in edit mode so you can update the details as necessary and then publish. Each copied vacancy is assigned a new vacancy number.


22. I have received no applications for my vacancy. I previously received a lot of applications for the same type of role. Why is this?

Candidates voluntarily apply for vacancies and our database of candidates continues to grow. We are actively encouraging jobseekers to register and complete profiles. There are a number of items that you might consider to improve the prospects of filling the position:

  • Review the advertisement and consider editing the vacancy details to attract more applications.
  • Review the profiles of currently matched candidates & consider whether to revise your requirements.
  • Contact our customer services team in the National Contact Centre on 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie. They will be happy to help you – they can also direct you to local employer relations teams who can assist with recruitment.


23. When I search the JobsIreland website for my vacancy, I cannot find it. It is telling me it is live on my account. Why is this?

This may be due to an issue with the vacancy location recorded. It is important to include the County in the ‘Primary Location’ field when creating a vacancy.

 

For example: 'Tullamore, Co. Offaly, Ireland'. If you only select 'Tullamore, Ireland' candidates checking for jobs in Co. Offaly may not see your vacancy. Please edit your vacancy and republish if this is the case.

 

However, if you continue to have issues finding the vacancy, please do not hesitate to contact the National Contact Centre on 1890 800 024 / +353 (0)1 248 1398 or emailjobsireland@welfare.ie and they will be happy to assist you.

 


24. Some of the information I have inserted on my vacancy (e.g. email application and salary) are not visible to candidates on the website when I check my advertisement. Why is this?

A summary description is displayed on the public pages of the website. To view the full vacancy specifications candidates must be registered and login to their JobsIreland account.


25. When candidates click on “Apply for this job” they are brought to the MYGOVID website. Why is this?

This is a secure registration, verification, and login facility for candidates. They must go through this site for security reasons and are then brought to the JobsIreland website.


26. I want my vacancy to be advertised on EURES, how do I do this?

This happens automatically for all paid vacancies advertised on JobsIreland. We are working with our contractors to improve the process. Please contact the National Contact Centre on 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie and they will be happy to assist you.


27. Will the local Intreo Centre/DEASP Office advertise my vacancy?

Yes, your local Intreo Centre will advertise your vacancy.


28. I have advertised a Community Employment Scheme, where do I get the submission list?

Your local Intreo Centre will provide you with a submissions list for your CE role.


29. I have now filled my vacancy, how do I complete the process?

If you inserted your vacancy online, you can login, select ‘vacancies’ from your dashboard and ‘close’ the vacancy through your account. If you emailed or phoned in the vacancy, please contact the National Contact Centre on 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie.

 

Please consider closing out the process for candidates too by moving any unsuccessful candidates to the “Declined” folder. You may also send system messages to all applicants through the site.


Welcome to the JobsIreland Jobseeker help centre

1. I want to register on JobsIreland but I’m redirected to MyGoviD – why?

MyGovID is an online identity service that enables the access of online services in a safe and secure environment.

 

At first the Department of Employment Affairs and Social Protection  will offer services using MyGovID. In addition, the MyGovID service is being made available for use by all Government Departments and agencies and over time the number of Government service providers offering services using MyGovID will increase. In this way, all agencies have shared access to and use of your identity information to make it easier for you to use the full range of Government services.

 

However, your personal service data is protected and the agencies will not be able to use MyGovID to access each other’s personal customer service information.

 

Read more here: https://www.mygovid.ie/en-IE/About.

 

You can also review the Frequently Asked Questions here: https://www.mygovid.ie/en-IE/Faq.


2. I am having difficulty completing my registration / logging on to MyGovID. What should I do?

Please email support@mygovid.ie with the details of the difficulty you are experiencing. You may also telephone 1890 927 999.


3. How do I complete a profile?

When you complete the first stage of registration via MyGovID you will be redirected to the JobsIreland candidate web form. This web form contains fields to be completed that are related to your skills & experience and will become your profile.

 

Your profile is what employers will view when you are matched to their requirements and when you apply for vacancies. The profile must be completed to 100% before you can view and apply for vacancies.

 

You may save your profile as a draft at any time; you may also revise and update it as often as you wish.

 

You may also upload a Curriculum Vitae (CV) for employers’ perusal but your profile is what employers see first when you apply for vacancies.

 

Video help is available here: https://www.jobsireland.ie/en-us/training-video-jobseeker.


4. I am having difficulty completing my profile on JobsIreland. What should I do?

Please ensure you are using a PC or laptop with Windows 7 or higher to complete your profile. Please check that you have completed all sections of the profile – your profile must reach 100% to be considered complete.

  • Personal Details
  • Qualifications
  • Work History: 
    • Summary this is a key piece of your profile as it is displayed to employers whose vacancies you have been matched to and/or applied to. It may therefore influence their decision to review your profile. Please take time & care in completing this section.
    • Employment History – if you have no work history, you may want to record volunteer activities in this area and identify such experience as “Voluntary”. However, if you have no work or voluntary experience you may still complete the profile by completing other sections.
  • Skills: 
    • Languages
    • Additional Skills (e.g. Safepass, HACCP, Manual Handling)
    • Other Skills (e.g. ECDL, .NET, SQL, First Aid)
    • Driving Licences
    • Ability & Competency Skills
    • Career Opportunities
  • Interests
  • Notes

If you are in receipt of a social welfare payment, please ensure that you complete this section fully as it may impact your eligibility for supports.

For security reasons, the system times out after 30 mins. Supported browsers include Internet Explorer v10 or later, Chrome, Firefox.

If you continue to experience issues, please contact the National Contact Centre on 1890 800 024 / +353 (0)1 248 1398 or email jobsireland@welfare.ie for assistance.


5. What does “Do not display my contact details” mean?

If you select this option, employers will not see your name or contact details but may still view your profile. A disadvantage to this is that employers may overlook your profile if they cannot easily communicate with you - candidates who display their details can be contacted through JobsIreland directly.

 

Furthermore, if you upload a CV and have hidden your contact details, the CV cannot be seen by employers.

 

If you apply to a vacancy through JobsIreland and an employer sends you a message, when you reply to that message your name becomes visible to employers.

 


6. How do I apply for vacancies on JobsIreland?

Your profile must be at 100% before you can search for and apply to vacancies on the JobsIreland website. You will then be able to click on the Vacancies option, and use the filters to review positions of interest.

Click “Apply Now” to view the details of any vacancy of interest and follow the instruction(s) regarding the application method required by the employer.


7. How do I apply for a Community Employment Scheme?

Community Employment is an employment programme which helps long-term unemployed people to re-enter the active workforce by breaking the experience of unemployment through a return to work routine. The programme assists participants to enhance & develop both technical and personal skills which can then be used in the workplace.

 

To apply for a Community Employment Scheme, you need to take note of the CES vacancy number from the advert and go to your local DEASP Employment/Intreo Office. The DEASP officer will check your eligibility before placing your name on a submissions list. This will be passed on to the CE Supervisor who should contact you in due course.

 

The criteria for participating on the Community Employment programme are based on age and length of time in receipt of various welfare payments. Eligibility to participate on CE is generally linked to those who are 21 years or over and applicants must also be in receipt of a qualifying Irish social welfare payment for 1 year or more.

 


8. What is the Matched folder?

This folder contains the links to vacancies against which your profile has been matched. This means that the employer has set certain requirements on the vacancy that appear to match those set by you on your profile.

 

When you match a vacancy the employer can see your Summary (set in Work History section of profile) and can link to your profile and consider your suitability.

 

When you apply to a vacancy against which you have been matched, employers can contact you directly through JobsIreland. The same applies to vacancies against which you are not matched but have applied.

 

The ‘Matched’ folder is updated nightly.

 


9. How do I keep track of vacancies I have applied for?

When you login, select Vacancies, Applied Vacancies.


10. What is the Closed folder?

This folder contains the links to vacancies against which you were matched and/or have applied but are now closed for applications.


11. I have applied to vacancies but have had no offers, what next?

Employers may or may not communicate with candidates during a recruitment drive and it is beyond the remit of JobsIreland to oblige them to contact all applicants.

 

Some points to consider:

 

Did you apply for vacancies against which your profile was matched?

 

Check that there are no typing errors on your profile.

 

Check the Summary you entered in the Work History section – does it sell your skills and abilities sufficiently?

 

Review the Matched/Closed folders and check whether or not you met all of the employer’s requirements.

 

If you are in receipt of a DEASP payment, speak to your Case Officer who can suggest how to address skills gaps and/or training needs.