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Customer Service Advisor

  • CAPITA CUSTOMER SOLUTIONS LIMITED
  • Ref: #JOB-2332298
  • CAPITA CUSTOMER SOLOUTIONS, Unit B, W Cork Bus and Tech , Co. Cork, P85 YH98
  • No of positions: 1
  • Paid Position
  • 40 hours per week
  • 26416.00 Euro Annually
  • Published On: 15 Apr 2024
  • Closing On: 13 May 2024
Job Description Summary
Do you have a passion for providing excellent customer service? Do you enjoy solving problems and making customers happy? If so, we want you to be part of our awesome team of Customer Service Advisors. 

You’ll earn €26,416 per year with a permanent contract, working 40 hours per week on a rotational shift pattern. You will work on various days and hours across Monday to Friday from 6am-9pm, Saturday from 8am-6pm, and Sundays/Bank Holidays from 10-6pm.

You’ll join us for a dynamic hybrid role in our lively Clonakilty office, nestled in the scenic West Cork Business and Technology Park, Co. Cork, P85 YH98. 

You will enjoy the best of both worlds, working remotely and collaborating in person with your team around two days per week.

The start date for this role is Tuesday 4th June 2024.


Job Description
What you’ll be doing: 

You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care. You will also have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment. 

Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
Identifying vulnerable customers and adapting approach, providing additional support when required.
Handling escalated customer queries with empathy and integrity, logging accurately
Dealing with a wide range of queries across telephony / email / web chat / channels
What we’re looking for:

Previous experience within a similar role
Proficient in using various computer applications and software simultaneously
An attentive listener who can empathise and adjust to different customer needs
A self-motivated individual who takes responsibility for customer issues and follows them through to resolution
A positive and enthusiastic person who shares our vision of delivering excellent customer service every time
On the days you work from home you will require a quiet and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed
The ability to work on a hybrid basis from our office in Clonakilty is essential.
The ability to start employment on Thursday 4th June 2024*
*subject to interview & pre-employment checks.

What’s in it for you? 

A starting salary of €26,416 per annum
Internal career progression and development opportunities – many of our management team started with us as Advisors!
20 days annual leave & bank holidays plus the opportunity to buy additional holidays!
Life Assurance cover, covering x2 of your salary after qualifying period
Access to the Capita Pension Scheme
Access to our Employee Assistance Programme
Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on!
  • This vacancy is suitable for Remote/Blended working
  • Sector:

Career Level

  • Entry Level

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