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Receptionist - Citizen's Information Centre, Galway

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  • Image for Employer
    Youth Work Ireland (Galway Youth Federation)
  • Image for Job Ref
    Ref: #CES-2387881
  • Image for Location
    CITIZENS INFO, Augustine House, St Augustine St, Galway, Co. Galway, H91 Y7XH
  • Image Position
    No of positions: 1
  • Image Part Time
    Community Employment Programme
  • Image Hours per week
    19.5 hours per week
  • Image for Euro
    Community Employment Programme Rates
  • Image for Published
    Published On: 14 Apr 2025
  • Image for Closing
    Closing On: 26 May 2025

Eligibility to participate on CE is generally linked to those who are 21 years or over and in receipt of a qualifying social welfare payment for 1 year or more or 18 years and over for certain disadvantaged groups. Your eligibility will have to be verified by the Department.

You can register your interest by selecting the ‘Register your interest’ button or you can contact an Employment Personal Advisor (EPA) in your local Intreo Centre.

Applicants should supply suitable character references and be prepared to complete a Garda vetting application form.



Duties

This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career. 

Purpose of the job:	
To ensure the efficient management of the CIC reception area in line with the policies and procedures of the CIS. 
To be the first point of contact and welcome and greet clients who attend the Centre. 
Coordinate front-desk activities, including distributing correspondence, redirecting phone calls and assisting the Development Manager in the work of the information service.

Main Duties:
- Answer the phone in a timely manner and direct calls to the correct parties
- Record callers/queries on the organisation’s Database
- Manage appointments
- Ensure information leaflets/forms are available at reception 
- Attend Training and staff meetings as required
- Maintain a safe and clean reception area by complying with procedures, rules, and regulations.

Skills:
- Customer Service and Telephone Skills
- Confidentiality 
- Good Communication 
- Excellent IT, Organisational and Administrative skills.
- Previous experience with Microsoft Office software is highly desirable

Please Note: Full training is provided.

For further information you can contact Sharon Morgans, CE Supervisor at ce.asstsupervisor@youthworkgalway.ie or on 0872346943
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