Job Details

Arrow DownBack

Information/Admin Assistant

  • Image for Employer
    NORTH DUBLIN CITIZENS INFORMATION SERVICES
  • Image for Job Ref
    Ref: #WPEP-2393753
  • Image for Location
    CITIZENS INFO, Westend House, Westend Office Park, Blanchardstown, Dublin 15, D15 KPW7
  • Image Position
    No of positions: 1
  • Image Part Time
    Work Placement and Experience Programme
  • Image Hours per week
    As per WPEP guidelines
  • Image for Euro
    Work Placement Experience Programme
  • Image for Published
    Published On: 30 Jun 2025
  • Image for Closing
    Closing On: 25 Aug 2025

This Work Placement Experience Programme provides Participants with an opportunity to gain meaningful work experience, learning and training while on the programme. This programme is for jobseekers who are in receipt of qualifying social welfare payments and those transferring from a social welfare scheme or an ETB Training Allowance. Your eligibility for this programme will be verified by the Department as part of the application process. 


Assist with answering phones and recording details
Assist callers in scheduling appointments
Supporting staff where needed
Inputting of information into data collection systems
Monitor reception emails
Provide simple non-confidential information and advice at reception
Handle administrative tasks for example, photocopying, recording of post, collecting customer feedback
Assist callers in completing application forms
Schedule client appointments
Attend regular team meetings
Such duties as may be assigned by the Development Manager 
Training  for participants in the Citizens Information Service include both formal and informal learning opportunities.   Participants will receive training on our e-learning platform in relation to Customer Service, Data Protection, Cyber Security, Safeguarding Children and Adults and information giving.   There is access to our Introduction Training to Information Provision and also to our Essential Training for Information Provision.  

Manual handling, fire warden and first aid training may also be offered.    A training needs assessment is carried out with each participant and training tailored for the individual needs is provided, this may include IT training, presentation skills training, and a suite of courses on various rights and entitlements such as Social Welfare Entitlements, Employment rights etc.  

Access to NFQ level 5 and 6 courses may also be facilitated
  • Sector:

Career Level

  • Not Required

Candidate Requirements

Essential

Hide Share Button: No

Show Center Title: No