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Duty Manager

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  • Image for Employer
    Company Details Confidential
  • Image for Job Ref
    Ref: #JOB-2400027
  • Image for Location
    NEWPARK HOTEL, Castlecomer Road, Kilkenny, Co. Kilkenny, R95 KP63
  • Image Position
    No of positions: 1
  • Image Part Time
    Paid Position
  • Image Hours per week
    39 hours per week
  • Image for Euro
    To be Confirmed
  • Image for Published
    Published On: 30 Jun 2025
  • Image for Closing
    Closing On: 28 Jul 2025

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. 


The Newpark Hotel is looking for a Duty Manager to join its Management Team.
We believe in providing exceptional service to complement our exceptional surroundings and if your personal values are around exceeding the guests needs, working in a tight knit team and giving your best to your colleagues and guests every day then this role is for you.
This role may suit you if you are currently working in a supervisory or junior management role in a similar property and are looking to take the next step into a company where team development and career progression are key to how we work
The role:
Taking responsibility for the hotel for early or late shifts making sure all areas are open, set up properly and welcoming to our guests
Helping in Food and Beverage departments in high demand periods
Dealing with guest and employees queries as they arise
Supporting all of the management team as needed
Ensuring compliance with all health and safety and fire prevention procedures when on-shift
Completing of daily security walks daily reports and Passover reports
Have a good understanding and working relationship with all areas within the hotel
Deal with office administration as instructed by the hotel management (signage for promotions and events, updating SOPs)
Deal with customer complaints in a professional manner
Be able to work independently in a busy environment.
Be able to prioritise duties
Ensure all maintenance issues are reported and rectified in a timely manner.
Assisting senior Management with compilation of reports, payroll and rosters.
Ensuring the public areas are clean and tidy at all times and has a good ambience. (correct music/lighting /heating/candles etc)
Ensuring that the best customer service is provided to all our guests and customers and a warm welcome is provided and our guest/customers feel appreciated for their custom and encouraged to return.
Checking Function sheet, VIP guest list to ensure smooth running of Dept. on daily basis.
Food and beverage product knowledge.
Ensuring that the best customer service is provided to all our guests and customers
Cash handling and ensuring all SOP's are adhered
Liaising with the Management on offers and deals for the hotel and assisting with Department training.
Dealing with any issues or complaints in an efficient and professional manner ensuring customer/guest satisfaction and informing senior management of any issues/complaints received.
Checking and ensuring team members are groomed to standard at the start of each shift and supervising team in the absence of the management to ensure standards are met at all times.

Benefits
Competitive salary
Opportunities for career progression and support with further education
Free car parking
Complimentary gym and leisure club membership
Meals provided while on shift
Reduced rates on food, beverage, accommodation with Flynn hotel group.
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Career Level

  • Not Required

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