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Citizen Information Officer

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  • Image for Employer
    Kilmallock Tourism Development Ltd
  • Image for Job Ref
    Ref: #CES-2402991
  • Image for Location
    CITIZENS INFORMATION, Pastoral and Resourc, Sheares St, Kilmallo, Co. Limerick, V35 AH77
  • Image Position
    No of positions: 1
  • Image Part Time
    Community Employment Programme
  • Image Hours per week
    19.5 hours per week
  • Image for Euro
    Community Employment Programme Rates
  • Image for Published
    Published On: 17 Jul 2025
  • Image for Closing
    Closing On: 27 Aug 2025

Eligibility to participate on CE is generally linked to those who are 21 years or over and in receipt of a qualifying social welfare payment for 1 year or more or 18 years and over for certain disadvantaged groups. Your eligibility will have to be verified by the Department.

To register your interest you can contact an Employment Personal Advisor (EPA) in your local Intreo Centre.

Applicants should supply suitable character references and be prepared to complete a Garda vetting application form.



Duties

This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career. 


Reception cover & assistant to Information providers Citizens Information


Job Description:

•To support the provision of reception cover and carrying out associated administrative and communication duties
•Being the first point of contact with the public and assisting them to either wait to speak to an information officer; use the CIPS helpline and or refer them to a more appropriate organisation relating to the information or service they may need.  
•To support the recording of statistics relating to number and type of callers and queries 
•Reception cover may be called on to assist Information Officers with their queries. In general the type of support requested includes
	Photocopying
	Form Filing 
	Sending a fax, Scanning documents
	Locating forms/information booklets
	Following up with minor queries, i.e. ringing ESB, Board Gas and other service providers
	Other
	Ensure the Citizens Information Service has an adequate stock of the publications, information leaflets, application forms etc.
	Other duties may be assigned in order to ensure a smooth running of the service.

Competencies:
	Applicants will need to be computer literate.
	Enjoy dealing with people.
	Excellent communication skills.
	Experience of working in a busy information environment is desirable.

Your eligibility will have to be verified by the Department.

You can register your interest by selecting the ‘Register your interest’ button or you can contact a case officer in your local Intreo Centre.
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