Job Details
Customer Service New Associate
-
Accenture (1) -
Ref: #JOB-2408759 -
Nova Atria Blackthorn Road, Sandyford, Dublin 18, D18 F5X2 -
No of positions: 1 -
Paid Position -
40 hours per week -
34881.60 Euro Annually -
Published On: 02 Sep 2025 -
Closing On: 30 Sep 2025
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Responsibilities of a Customer Service New Associate at Accenture Ireland: Develop deep knowledge within a complex product group Investigate and prioritize advertising issues, escalating to a specialist when appropriate. Own tasks end-to-end until they are assigned to specialist Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team Partner with product support group specialists to identify solutions to advertising bugs and product confusion Facilitate a high-end customer experience related to support for advertising bugs Basic Qualifications: High School Diploma or GED Minimum of 1 year experience with product technical support Fluent in English Active account on Facebook and a minimum of one other social network Required Qualifications: Minimum of +1 years experience in delivery operations Bachelor’s Degree Online advertising experience Experience using Facebook products Customer service experience Skills: Excellent oral and written communication skills Ability to rapidly assess, analyze and resolve / troubleshoot issues and distill into clear and concise communications Aptitude to support complex products Ability to overcome a product learning curve Ability to think critically & problem-solve Ability to work in teams Education, work experience & skills: English language skills for all agents should be B2 level (according to Common European Framework of Reference for Languages). Agents can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization Agents can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either Party. Agents can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue given the advantages and disadvantages on various options. Call Centre Experience: 2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage. Experience in a Tier2 environment is acceptable as well Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through Effective team player who is able to work independently Proven ability to deal with problems and solve them effectively Professional customer service skills: solutions mindset, helping nature, passion for the customer experience Online advertising experience preferred This role is with Accenture Ireland, based in Dublin. It is 40 hour work week with a gross salary of €34,881.60 annually. Health insurance benefit included. Apply with your CV here via Jobs Ireland.
- Sector:
Career Level
- Experienced [Non-Managerial]
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