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Level 1 & 2 IT Helpdesk Technician

  • Image for Employer
    Blackrock Health Galway Clinic
  • Image for Job Ref
    Ref: #JOB-2408788
  • Image for Location
    Galway Clinic, Doughiska, Galway, Co. Galway, H91 HHT0
  • Image Position
    No of positions: 1
  • Image Part Time
    Paid Position
  • Image Hours per week
    37 hours per week
  • Image for Euro
    34500.00 Euro Annually
  • Image for Published
    Published On: 26 Aug 2025
  • Image for Closing
    Closing On: 23 Sep 2025

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. 


Main Duties & Responsibilities:
Call Management Activities
•	Manning of the IT Service Desk telephone line 
•	Logging details of incidents and requests for services into the Service Desk system.
•	Correctly capturing the data required to determine issue severity and troubleshooting
•	Monitoring Service Desk work queue for automatically logged calls from user’s self-service module
•	Assigning calls as appropriate to 2nd level support

IT Support Activities
•	Hardware Support:
o	Hardware Support of PC, thin clients and mobile carts
o	Peripheral support including mice, keyboards, screens, e-pads, scanners and local printers
o	Troubleshoot network connectivity issues
o	Support patient entertainment system
o	Support end user phones in the absence of the Telecoms Engineer
•	Software Support:
o	User account management in Active Directory.
o	VMware VDI desktops management.
o	Software support of Microsoft Office.  
o	Local Application and Third Party Support (training will be provided).
o	Support of Outlook mailboxes including shared calendars, saved .PST and archived emails.
o	Installation and upgrade of specific software packages throughout the clinic.
•	Printer Support:
o	Evaluation of printer issues that should arise throughout the Galway Clinic.
o	Log and escalate calls if necessary.
o	Assist in setup of new printers and selection of a default printer for existing users per need.
•	Conference and Meeting Support:
o	 Setup and support of laptops and projectors for meetings that occur in hours.
•	Project Activities
o	Assisting on IT Projects as necessary
o	Supporting senior analysts on project activities

Competencies/skills:

•	Technical Competencies
o	Good all round IT Knowledge and a good grounding in IT Hardware, Software and networking
o	Excellent PC support and trouble shooting skills
o	Excellent customer support and work prioritisation skills

•	Non-Technical Competencies
o	Hands-on experience required
o	An enthusiastic, flexible & innovative approach to work
o	Excellent communication and customer service skills
o	Be focused on quality and attention to detail
o	Open to learning new skills

Blackrock Health at the Galway Clinic is an equal opportunities employer.
  • Sector:

Career Level

  • Experienced [Non-Managerial]

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