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Customer Service New Associate

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  • Image for Employer
    Company Details Confidential
  • Image for Job Ref
    Ref: #JOB-2414787
  • Image for Location
    Nova Atria Blackthorn Road, Sandyford, Dublin 18,
  • Image Position
    No of positions: 1
  • Image Part Time
    Paid Position
  • Image Hours per week
    40 hours per week
  • Image for Euro
    35460.29 Euro Annually
  • Image for Published
    Published On: 02 Oct 2025
  • Image for Closing
    Closing On: 30 Oct 2025

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Accenture - Customer Service New Associate 

Accenture is seeking a Customer Service New Associate to join our team onsite with a global technology client in Dublin. In this role, you’ll be a point of contact for customer queries delivering high-quality support and ensuring a seamless experience. This is a great opportunity to build your career in a fast-paced, innovative environment while working alongside industry leaders. Ideal candidates are customer-focused, adaptable, and eager to grow within a supportive team.

The Associate is responsible for the following:
	Developing deep knowledge within a complex product group
	Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.
	Own tasks end-to-end until they are assigned to specialist.
	Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
	Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team
	Partner with product support group specialists to identify solutions to advertising bugs and product confusion
	Facilitate a high-end customer experience related to support for advertising bugs
Basic Qualifications:
	High School Diploma or GED
	Minimum of 1 year of experience with product technical support
	Fluent in English
	Active account on Facebook and a minimum of one other social network 
	Active user of social media services
Preferred Qualifications:
	Minimum of +1 years experience in delivery operations
	Bachelor’s Degree
	Online advertising experience
	Experience using Facebook products
	Customer service experience
Professional Skills:
	Excellent oral and written communication skills required
	Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
	Aptitude to support complex products
	Ability to overcome a product learning curve
	Ability to think critically and problem solve
	Ability to work in teams


Additional Requirement:
All Agents shall meet or have the following education, work experience and skills as per recommended requirements below: 
	English language skills for all agents irrespective of Language (listening,
understanding, writing, speaking) should be B2 level (according to Common
European Framework of Reference for Languages): 
	 Agents can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization 
	Agents can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either Party. 
	Agents can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue given the advantages and disadvantages on various options. 
	Call Centre Experience: 2-3 years of customer
  • Sector:

Career Level

  • Experienced [Non-Managerial]

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