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Merchant Success Anaylst - ICT & Payment Solutions

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  • Image for Employer
    Company Details Confidential
  • Image for Job Ref
    Ref: #JOB-2417308
  • Image for Location
    PAYZONE IRELAND LIMITED, Payzone House, 4 Heather Road, Dublin 18, D18 PD83
  • Image Position
    No of positions: 1
  • Image Part Time
    Paid Position
  • Image Hours per week
    39 hours per week
  • Image for Euro
    28000.00 - 34000.00 Euro Annually
  • Image for Published
    Published On: 23 Oct 2025
  • Image for Closing
    Closing On: 20 Nov 2025

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. 


Payzone help customers pay for everyday things at a time and place that is convenient to them. We are the largest consumer payments network in Ireland. We have partnered with over 7,500 retail stores and over 100 clients across the country, so customers can manage their everyday expenses while going about their everyday lives.
We build technology solutions for businesses large and small to accept card payments in store, on the road, over the phone, through a website or app. Whatever the business size, whether it is a private or public sector organisation, we have a solution to offer.
Role
We are seeking applications for a Merchant Success Agent working mostly on Payzone’s credit and debit card acquiring products and solutions. It is a varied role working on inbound and outbound calls to new and existing retailers for all types of queries. This role will ideally suit candidates with a strong customer focus who enjoy interacting with people and driving new business.
Main Job Function & Responsibilities
Analyse merchant transaction patterns (weekly/monthly) to identify trends, performance drivers, to help areas for commercial optimization.
Use a data-driven, calculative approach to support transactions rate reviews and pricing structures, balancing competitiveness and profitability.
Build and maintain dynamic Power BI reports to monitor retention, churn, and merchant performance metrics, delivering insights to management.
Manage and interpret market intelligence data, conducting monthly competitor market share analysis to support pricing strategies and decision-making.
Support pricing negotiations and transaction charge consultations with merchants based on data-driven insights and industry benchmarks.
Assist the Area Manager in implementing retention strategies, using detailed reporting and transaction data to inform merchant engagement approaches.
Analyse and resolve day-to-day merchant queries related to transaction data, payment system performance, and rate structure optimization, using a data-driven approach to  support merchant success.
Utilize CRM platforms to monitor and analyse merchant interactions and service history, generating insights to enhance engagement strategies and improve overall merchant retention.
Any other sales & admin related tasks or projects as instructed by the business
The Candidate
Proficient in the use of Microsoft Office programs specifically Email, Excel and Word.
This position requires the candidate to be an energetic performer, highly motivated and personable individual.
Candidate must be results driven to deliver business targets and pro-actively handle customer account requirements.
Must have a good eye for detail, an analytical and commercially astute individual.
Good computer competency.
Excellent verbal and written communication skills.
  • This vacancy is suitable for Remote/Blended working
  • Sector:

Career Level

  • Entry Level

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