Job Details
Customer Service Associate I (Chinese & English Speaking)
-
4G Clinical -
Ref: #JOB-2427486 -
Fenward House, Arkle Road, Sandyford Bus Pk, Dublin 18, D18 RK25 -
No of positions: 1 -
Paid Position -
40 hours per week -
35000.00 - 36000.00 Euro Monthly -
Published On: 07 Jan 2026 -
Closing On: 04 Feb 2026
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Responsibilities Work with our customer bases and in particular our Chinese customer base to provide technical support relating to the Prancer application's features and functionalities, to ensure their needs are managed to the highest level of satisfaction and any issues or problems are addressed promptly and professionally to retain business Provide Unblinding Support, perform unblinding procedures for sensitive user data as required for specific client support needs Native-level speaker of Chinese and professional-level proficiency in English Communicate complex technical concepts clearly and concisely in the system user's native language Assist in creating and translating IT user support documentation, FAQs, and user guides into Chinese Complete specialized training to gain deep expertise in the Prancer application's features and functionalities. This includes understanding the Prancer application’s UI and Admin UI to provide higher-level technical support and guidance for the Prancer’s system Responsible for handling calls from new and existing customers regarding a variety of requests Respond to customer needs in a timely manner and take immediate action to address issues as they arise Troubleshoot customer requests by clarifying, researching, implementing technical support solutions, and escalation of High or Urgent requests Ensure communication is properly documented in the Event Tracking tool Perform other duties as identified by the CSA III, CCA, Manager or Director Participate in all required job training and development courses and seminars Assist with system testing Requirements Education: High school diploma or equivalent required. Currently pursuing or holding a degree in healthcare, computer science, business, communication, or information technology, or equivalent experience/diploma is a plus Experience: 2–4 years of relevant customer service experience in a professional setting, ideally in a technical or life sciences environment Language Proficiency: Native-level fluency in Chinese and professional-level proficiency in English (written and spoken) required IT proficiency: Demonstrated ability in customer service, troubleshooting, and problem resolution Collaboration: Strong interpersonal skills with proven ability to work independently as well as in a team environment Attention to Detail: Track record of accuracy, thoroughness, and accountability in work Clinical Trials: Familiarity with clinical trials preferred, but not required Other Skills/Requirements Motivated to work in a fast paced constantly changing environment Excellent interpersonal skills and ability to work well in a virtual team environment Strong organisational skills and the ability to meet goals with accuracy Excellent listening, oral and written communication skills The ability to escalate in a professional manner Strong working knowledge of MAC or Windows Applications Professional phone presence Compensation: Minimum €35,000
- This vacancy is suitable for Remote/Blended working
- Sector:
Career Level
- Entry Level
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