During the placement, the participant will be introduced to and gain experience in the
day-to-day operations of a busy transport office, including administration, customer service,
and commercial support. The participant will work alongside experienced staff and receive
structured training. 

Office Administration & Operations
 Observing and assisting with typing, record keeping, and maintaining organised filing
systems
 Learning how passenger ticketing and reservation data is entered and maintained in
internal booking systems
 Supporting the ordering and management of office supplies
 Assisting with general secretarial and administrative duties
 Observing invoicing processes for Coach Hire services
Customer Service & Communications
 Managing inbound customer queries via phone and email under supervision
 Learning how to respond to customer inquiries on social media channels (Facebook,
Twitter)

 Assisting passengers with ticketing issues, timetables, route planning, and lost items
property logging
 Supporting communication of service updates, such as delays or route changes
Commercial & Private Hire Support
 Observing and assisting with preparing and sending Coach Hire quotations
 Supporting the sales team with administrative tasks
 Learning how follow-ups are completed to secure bookings  

During the placement, the participant will be introduced to and gain experience in the
day-to-day operations of a busy transport office, including administration, customer service,
and commercial support. The participant will work alongside experienced staff and receive
structured training in the following areas:

Office Administration & Operations
 Observing and assisting with typing, record keeping, and maintaining organised filing
systems
 Learning how passenger ticketing and reservation data is entered and maintained in
internal booking systems
 Supporting the ordering and management of office supplies
 Assisting with general secretarial and administrative duties
 Observing invoicing processes for Coach Hire services
Customer Service & Communications
 Managing inbound customer queries via phone and email under supervision
 Learning how to respond to customer inquiries on social media channels (Facebook,
Twitter)

 Assisting passengers with ticketing issues, timetables, route planning, and lost items
property logging
 Supporting communication of service updates, such as delays or route changes
Commercial & Private Hire Support
 Observing and assisting with preparing and sending Coach Hire quotations
 Supporting the sales team with administrative tasks
 Learning how follow-ups are completed to secure bookings.

Formal Training Provided
 Microsoft Office (Word, Excel)
 Microsoft Outlook
 Customer Service Skills
 Use of internal booking and ticketing systems
 Social media communication procedures
 WPEP QQI Work Experience Module

Informal Training Provided
 Typing, filing, and document organisation
 Data entry and maintaining passenger records
 Handling inbound phone and email communications
 Responding to customer queries on social media
 Logging and retrieving lost property
 Supporting timetable and route information requests
 Assisting with Coach Hire quotation processes
 Observing invoicing procedures
 Ordering and managing office supplies
 Communication and teamwork skills

 Understanding daytoday office operations in a transport company