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Information and Support Centre Manager

  • Image for Employer
    Migrant Rights Centre Ireland
  • Image for Job Ref
    Ref: #JOB-2431819
  • Image for Location
    MIGRANT INFO CTR LIMITED, 13 Dorset St Lwr, Dublin 1, D01 Y893
  • Image Position
    No of positions: 1
  • Image Part Time
    Paid Position
  • Image Hours per week
    39 hours per week
  • Image for Euro
    57000.00 - 62000.00 Euro Annually
  • Image for Published
    Published On: 30 Jan 2026
  • Image for Closing
    Closing On: 27 Feb 2026

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. 


Role Summary: Reporting to the Director the Information and Support Centre Manager will be responsible for managing the centre on a day-to-day basis and leading and coordinating MRCI’s casework with migrant workers and their families. 

Key Duties and Responsibilities

	Manage and coordinate the provision of information and support to migrant workers through MRCI’s Information and Support Centre.
	Coordinate and develop MRCI’s Case Management System and produce regular reports.
	Ensure funder requirements are met in the delivery of this work and create and provide timely reports to funders.
	Manage an effective internal and external referral system. 
	Document trends and issues in the Information and Support Centre to develop advocacy strategies to feed into policy development.
	Support and supervise a team of 3-4 caseworkers.
	Provide casework support directly to migrant workers and their families.
	Provide training and supports externally to relevant organisations and internally to project teams and action groups.
	Represent the MRCI at events and on relevant structures and engage effectively with a variety of stakeholders.
	Participate as a part of MRCI’s senior management team and contribute to organisational development.


Person specifications

Essential:
	A relevant third level degree or equivalent qualification.
	Minimum 5 years relevant experience.
	Demonstrated experience in casework, advocacy and support.
	Proven experience in a management, coordination or supervision role.
	Demonstrated understanding of immigration and employment law and policy
	Proven ability to build and maintain relationships with stakeholders, policymakers, media and partner organisations.
	Ability to think strategically and problem solve.
	Ability to work in a diverse, multilingual and intercultural context.
	Strong written and verbal communication skills.
	Strong commitment to tackling injustice, anti-racism and advancing migrant worker rights.

Desirable
	Familiarity with government policies, legislative processes and advocacy methods relevant to migrant rights in Ireland and the EU.
	Knowledge of Ireland’s immigration and employment permit systems and anti-trafficking legislation.
	Demonstrated experience in researching, writing, and reporting on successful funding applications.
	Experience in campaigns, organising and/or community work. 

Salary and Benefits
	Salary guideline for this role is €57,000 – €62,000 based on experience
	Full time 5 days, 35 hours per week with some flexibility on working hours
	Office based role with an option to work from home on Friday
	25 days annual leave
	A diverse working environment with flexible and supportive working arrangements
	Pension contribution of 5% of salary to a PRSA
	Employee Assistance Programme to support staff well-being and personal development
  • Sector:

Career Level

  • Managerial

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