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Team Lead

  • Image for Employer
    Cpl Solutions Ltd
  • Image for Job Ref
    Ref: #JOB-2431946
  • Image for Location
    Carlton House, Shannon Street, Limerick, Co. Limerick, V94 FD80
  • Image Position
    No of positions: 1
  • Image Part Time
    Paid Position
  • Image Hours per week
    40 hours per week
  • Image for Euro
    35000.00 Euro Annually
  • Image for Published
    Published On: 03 Feb 2026
  • Image for Closing
    Closing On: 03 Mar 2026

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. 


Company Name: Occipital Limited t/a Covalen
Salary : €35,000 / Annum
Working hours : 40 hours per week
Location : Carlton House, Henry Street, Limerick - V94 FD80

The Team Lead will play a critical role in service delivery, with responsibility for building and developing a team of Customer Operations Specialist (COSs) to achieve the above outcome, with a very strong focus on individual coaching. 
The Team Lead will be an integral contributor to the team, working within and promoting the Company Values 

Key Responsibilities
•	Oversee the banking operations to ensure compliance with regulatory requirements, policies, and procedures.
•	Implement process improvements to enhance efficiency and reduce operational risk events.
•	Collaborate with various departments, including compliance, risk management, and IT, to ensure seamless delivery of banking services.
•	Identify potential risks in banking operations and develop mitigation strategies to ensure compliance and protect the bank's interests.
•	To directly coach and manage a team of COSs in line with company and client requirements.

Duties
•	To oversee team and individual performance through continuous engagement with dedicated Quality Analysts (QAs), and be accountable for team performance development.
•	To carry out frequent, targeted coaching based on issues/trends notified, providing constructive feedback and learning opportunities in order to ensure that agreed Service Levels are being met
•	To ensure COSs receive all appropriate training, both initially and on an ongoing basis.
•	To handle queries, issues or complaints that have been escalated from the team, in line with the processes agreed with the client.
•	To seek out opportunities for continuous improvement.

Essential Competencies:
The suitable candidate must have a deep-rooted passion for delivering success. The suitable candidate will have formidable experience and working knowledge of:
•	A desire to create a collaborative environment, and to participate in that collaboration, while taking overall responsibility for the team.
•	Evidence of enhanced results through individual and team coaching.
•	The confidence and personal strength to direct and motivate others
•	Being an inquisitive problem-solver who ‘gets ahead’ of potential issues.
•	An ability to drill into detail, while never losing sight of the bigger picture.
•	Quantifiable personal and/or team successes in the past

Candidate Experience:
•	Holds a third-level qualification in business or a related discipline, preferably QFA qualified.
•	Min 1 years’ client interaction and operational experience.
•	High fluency in English, with excellent comprehension (verbal and written), spelling, grammar and punctuation is required. 
•	Excellent knowledge of Microsoft Office products, especially Excel and Outlook.
•	Demonstrates a strong performance ethos and personal commitment to achieving outstanding performance.
  • Sector:

Career Level

  • Experienced [Non-Managerial]

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