Job Details
Client Services Representative
-
EUROFINS BIOMNIS LIMITED -
Ref: #JOB-2432849 -
EUROFINS BIOMNIS IRELAND LIMIT, 34 Three Rock Road, Sandyford Bus Pk, Dublin 18, D18 A4C0 -
No of positions: 1 -
Paid Position -
44 hours per week -
36000.00 Euro Annually -
Published On: 06 Feb 2026 -
Closing On: 06 Mar 2026
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Eurofins Biomnis Ireland is the leading independent provider of Medical Laboratory Services in the country.
Eurofins Biomnis is part of the Eurofins Scientific Group.
We are recruiting for a:
Client Services Representative
We are currently seeking to recruit a Client Services Representative to join our Client Services Department at the Eurofins Biomnis laboratory in Sandyford, Dublin 18.
Supporting Client Services function with QA and process improvement.
If you are a strong communicator, highly organised, with enthusiasm to see a problem through to the end, and with a passion for delivering first class service to your clients, this might be the role for you.
The Client Services Representative will work in a team who work together to ensure a best in class service is delivered to Eurofins Biomnis customers.
-Use of Laboratory Information Management Systems in place in the laboratory.
-Be aware and compliant with of all the documentation related to your Department to include – Training Records, SOP’s, Forms, including reading and acknowledging required documents on QPulse.
-Provide phone and email support for all Client Service requests and ensure best service to our Clients.
-Log all Service Requests on Eurofins Biomnis’ CRM software system, ensure the action required is taken to fully resolve the enquiry and close off on CRM.
Role will also require:
-Prior experience in a lab environment
-Experience with LIMS
-Quality background including CAPA, Deviations review
-Technical Writing Skills Creating - developing SOPs and manuals, and ensuring accuracy and compliance
-Applying statistical analysis and Six Sigma methodologies to improve process efficiency and quality
Working Hours: 44 hours p/w
Monday to Friday shifts on a rotational basis.
Availability to work a Saturday shift when required.
Qualifications
Education
Leaving Certificate (or equivalent)
A recognised computer/secretarial qualification an advantage
Experience
Ideally, 2 years’ experience in a client service and/or secretarial role within another health care organisation
A knowledge of healthcare/ science an advantage
Skills & Abilities
Excellent English language and typing skills
Excellent phone manner and warm, approachable inter-personal and communication skills
Problem solver with strong organizational skills
Highly detail-oriented and deadline driven
Good listener
Attention to detail
Strong communication skills
Good team player
Flexible and can-do attitude, always willing to go the extra mile
Good experience of using MS office software
Knowledge and experience of any Laboratory Information Management and/or CRM system would be a distinct advantage
Eurofins Biomnis is an Equal Opportunities Company
- Sector:
Career Level
- Entry Level
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