Job Details
Workplace Experience Director
-
Sodexo Ireland -
Ref: #JOB-2435126 -
Co. Dublin, -
No of positions: 1 -
Paid Position -
39 hours per week -
75000.00 Euro Annually -
Published On: 23 Feb 2026 -
Closing On: 23 Mar 2026
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Key Responsibilities Workplace Experience Strategy Own and deliver the workplace experience roadmap Align services to client brand standards and strategic objectives Design new, engaging services that enhance productivity and community Act as senior escalation point for experience-related matters Service Design & Operational Excellence Define end-to-end customer journeys for occupants and visitors Standardise service playbooks across front-of-house, hospitality, and events. Partner with technical and operational teams to deliver seamless service integration Lead major events and change programmes with minimal disruption Performance, Data & Commercial Accountability Own NPS, CSAT and workplace experience KPIs Develop dashboards and convert insights into action plans Manage budgets, forecasting, labour productivity and supplier performance Ensure compliance, audit readiness, and accurate reporting Innovation & Continuous Improvement Champion digital tools and workplace innovation Pilot and scale new initiatives that enhance engagement. Maintain a clear pipeline of improvements linked to measurable outcomes Leadership & Culture Recruit, lead and develop a diverse workplace experience team Drive engagement, performance management, and succession planning Embed a culture of service excellence, safety and inclusion Brand & Community Curate wellbeing, sustainability, DE&I and learning programmes Build community engagement and promote corporate responsibility initiatives About You Essential Proven senior leadership experience in hospitality or workplace experience environments Strong client-facing presence with exceptional communication skills Commercially astute with experience managing budgets and interpreting SLAs Data-driven decision maker with experience using analytics to improve performance Track record of innovation and continuous improvement Experience leading large, diverse teams Desirable Degree in Hospitality, Facilities, Business or related discipline Experience on global or strategic corporate accounts Understanding of WELL, LEED or similar workplace certifications
- Sector:
Career Level
- Not Required
Candidate Requirements
Essential- Minimum Experienced Required (Years): 1
- Minimum Qualification:No Qualification
- Ability Skills:Administration, Analytical, Communications, Computer Literacy
- Competency Skills:Collaboration, Decision Making, Flexibility, Initiative
Show Center Title: No