Job Details
Customer Service Specialist
-
TELEPERFORMANCE IRELAND LIMITED -
Ref: #JOB-2435722 -
TPIE Eastpoint Bus Pk Block J , Eastpoint Bus Pk Alf, Dublin, Co. Dublin, D03 HR52 -
No of positions: 1 -
Paid Position -
35 hours per week -
29120.00 Euro Annually -
Published On: 25 Feb 2026 -
Closing On: 25 Mar 2026
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Who we are looking for… A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal and written communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations, with 2-3 years of customer support experience via phone, email and webchat essential High levels of accuracy and attention to detail Confident in working independently Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Experience in working with vulnerable customers Previous call centre/ customer service experience is essential Values we look for you to have: Process Excellence - doing things well means something to you and you will always strive to improve on your work Collaboration - you enjoy working with others and you like working as a team player Communication - You can speak and write clearly and in a confident manner Emotional Intelligence - You possess the ability to be emotionally intellignt meaning you are able to empathise, be kind and be good with others. Open-mindedness - you possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Critical thinking - you are able to think logically when making decisions Solution Orientation - having a forward thinking mindset focused on resolving challenges Entrepreneurship - taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve…? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their queries Helping customers that may be vulnerable Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management and ability to multitask Confident in following processes and being able to clearly explain these to our customers
- Sector:
Career Level
- Not Required
Candidate Requirements
Essential- Minimum Experienced Required (Years): 1
- Minimum Qualification:No Qualification OR Must have previous Customer Service experience
- Ability Skills:Computer Literacy, Customer Service
- Competency Skills:Collaboration, Working on own Initiative
- Specialising In:content moderator experience
- Languages:Irish C1-Advanced
Show Center Title: No