Job Details
Helpdesk Administrator
-
Sodexo Ireland -
Ref: #JOB-2436329 -
Bishopstown, Cork, Co. Cork, -
No of positions: 1 -
Paid Position -
39 hours per week -
35000.00 Euro Hourly -
Published On: 02 Mar 2026 -
Closing On: 30 Mar 2026
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
About the role Helpdesk Administrator Location: Bishopstown, Co. Cork, Ireland Salary: €35,000 per annum plus Sodexo Benefits Type: Permanent, Full-Time Be the First Point of Contact We are seeking a motivated, organised and proactive Helpdesk Administrator to join our Administration team. This is an exciting opportunity to play a key role in supporting our PPP contracts by delivering first-line helpdesk support and working closely with Facilities Management teams, site staff and clients. If you thrive in a fast-paced environment, enjoy problem-solving and take pride in delivering excellent customer service, we would love to hear from you. Key Responsibilities Log, update and close requests on the helpdesk system Issue tasks to relevant site personnel and ensure timely resolution Liaise with site teams (FM, caretakers, cleaning staff) to resolve issues Create, assign, prioritise and categorise work orders in line with KPIs and SLAs using CMMS software Monitor and analyse open call reports to ensure contractual compliance Assist in preparing monthly contract reports Maintain and update accurate data records Post invoices to the accounts system and ensure proper approval of costs Process payroll (as required) and support time management systems Address supplier queries and assist with month-end accounts Raise purchase orders for goods and services Provide audit support following internal and external reviews Support Contract and Facilities Managers with day-to-day administration Minute meetings and manage documentation Undertake ad hoc administrative duties as required What We’re Looking For Previous experience in a similar administrative or contract support role Strong understanding of contracts, KPIs and service level agreements Advanced Excel skills and proficiency in Outlook and Word Excellent attention to detail and strong communication skills Proven ability to work under pressure and meet deadlines Strong customer service and organisational skills Ability to use initiative, take ownership and solve problems effectively Basic bookkeeping and accounts experience desirable. Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
- Sector:
Career Level
- Entry Level
Candidate Requirements
Essential- Minimum Experienced Required (Years): 1
- Minimum Qualification:No Qualification
- Ability Skills:Administration, Interpersonal Skills
- Competency Skills:Collaboration, Teamwork
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