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Customer Service Specialist

  • Image for Employer
    TELEPERFORMANCE IRELAND LIMITED
  • Image for Job Ref
    Ref: #JOB-2440672
  • Image for Location
    Multiple Locations
  • Image Position
    No of positions: 51
  • Image Part Time
    Paid Position
  • Image Hours per week
    40 hours per week
  • Image for Euro
    33280.00 Euro Annually
  • Image for Published
    Published On: 30 Mar 2026
  • Image for Closing
    Closing On: 27 Apr 2026

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Location Image
Multiple locations
TPIE Eastpoint Bus Pk Block J , Eastpoint Bus Pk Alf, Dublin, Co. Dublin, D03 HR52
Job Title: Live Chat Customer Service Specialist
Location: Dublin (Office-Based)
Job Type: Permanent, Full-time (40 hours/week)
Working hours: All candidates need to be flexible and able to work anytime between the following hours:- Monday-Sunday 5am - 10pm
Salary: €16.00 per hour (€33,280 base) 
Join Teleperformance, a fast-paced, high-energy contact centre delivering world-class support for global brands. We are currently looking for tech-savvy, lightning-fast Live Chat Specialists to join our Dublin office. If you love the thrill of managing multiple chats and solving problems in real-time this is the role for you.
(Target Start Date: May 2026)
What You Will Be Doing:
Forget the traditional call centre script. As our Live Chat Specialist, you are the digital face of our brand.
Multitask like a pro: Handle multiple inbound live webchats simultaneously while maintaining high-quality responses.
First-Contact Resolution: Be the detective who gets to the bottom of customer queries and solves them accurately on the spot.
Digital Empathy: Support all customers with patience, warmth, and the perfect written tone.
System Navigation: Keep accurate, detailed records of customer interactions while navigating our internal systems seamlessly.
(Please note: While this role is highly chat-focused, occasional phone or email support may be required!)
What We Are Looking For:
Experience: 2–3 years in customer service. Strong webchat/live chat experience is a massive plus, but phone and email experience counts too!
Keyboard Warrior: Excellent typing speed and flawless written English (grammar, spelling, and tone matter here).
Problem Solver: You take ownership of issues, show genuine empathy, and consistently hit your targets.
Flexibility: You must be available to work 40 hours per week on rotational shifts between Monday – Sunday, 05:00 – 22:00.
  • Sector:

Career Level

  • Experienced [Non-Managerial]

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