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Reception Cover - Citizen Information Tallaght

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  • Image for Employer
    South Dublin County Partnership
  • Image for Job Ref
    Ref: #CES-2441549
  • Image for Location
    CITIZENS INFORMATION, Hainault House, Belgard Square South, Dublin 24, D24 RFV0
  • Image Position
    No of positions: 1
  • Image Part Time
    Community Employment Programme
  • Image Hours per week
    19.5 hours per week
  • Image for Euro
    Community Employment Programme Rates
  • Image for Published
    Published On: 07 Apr 2026
  • Image for Closing
    Closing On: 19 May 2026

Eligibility to participate on CE is generally linked to those who are 21 years or over and in receipt of a qualifying social welfare payment for 1 year or more or 18 years and over for certain disadvantaged groups. Your eligibility will have to be verified by the Department.

To register your interest you can contact an Employment Personal Advisor (EPA) in your local Intreo Centre.



Duties

This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career. 

Operate the switchboard: answer phones; record details for follow-up consultations with information officers

Manage reception: interact with clients; manage queues; set client expectations regarding wait times
Provide simple non-confidential information and advice at reception.
Assist callers in scheduling appointments with relevant clinics (e.g., FLAC, Local specialist clinics)
Prevent overcrowding at reception
Support staff in the interview rooms
Support volunteer staff
Input information into CIS data collection systems
Monitor reception emails when directed
Report on Social Policy issues
Handle administrative tasks: mail shots, photocopying, recording incoming and outgoing post, Scheme Worker rota, collect customer feedback (surveys, comment cards, etc.)
Ensure the Citizens Information Service has an adequate stock of the publications, information leaflets, application forms etc.
Assisting the Development Manager with office work
Attend regular team meetings
Perform duties as assigned by the Development Manager

Please note that training is an integral part of the CE programme and must be undertaken. If interested in this vacancy please contact your local Intreo office.
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