Job Details
Automotive Service Advisor
-
MDS COMMERCIAL CENTRE (EUROPE) LIMITED -
Ref: #JOB-2448356 -
SHAW COMMERCIALS, Castlebar Rtl Pk, Castlebar, Co. Mayo, F23 N996 -
No of positions: 1 -
Paid Position -
42.5 hours per week -
33000.00 - 45000.00 Euro Annually -
Published On: 13 May 2026 -
Closing On: 10 Jun 2026
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Act as the primary point of contact for customer enquiries relating to vehicle servicing, diagnostics, maintenance, and repair requirements Accurately record customer concerns, vehicle details, and service requirements within the Dealer Management System (DMS) / Workshop Management System Coordinate workshop bookings and service schedules in collaboration with the Workshop Controller to support efficient workshop operations and technician productivity Liaise with automotive technicians regarding repair requirements, diagnostics, job progress, and service updates Coordinate with the Parts Department to ensure timely availability of required components for servicing and repair operations Provide customers with timely updates regarding vehicle status, repair progress, estimated completion times, and additional work requirements Prepare and maintain job cards, repair orders, invoices, and service documentation in accordance with company and manufacturer standards Assist in preparing repair estimates and service quotations based on workshop diagnosis and inspection findings Maintain accurate customer, vehicle, warranty, and service history records within the dealership management system Support warranty administration and manufacturer compliance procedures where required Assist in ensuring workshop operations comply with manufacturer repair procedures, company standards, and health & safety regulations Maintain effective communication between customers, technicians, workshop management, and parts personnel to support efficient workflow and customer satisfaction Contribute to the continuous improvement of workshop processes, service efficiency, and customer service standards Perform any additional duties reasonably assigned by management in support of workshop and aftersales operations
- Sector:
Career Level
- Experienced [Non-Managerial]
Candidate Requirements
Essential- Minimum Experienced Required (Years): 5
- Minimum Qualification:Level 7 (incl Diploma & Ordinary Bachelor Degree)
- Ability Skills:Communications, Computer Literacy, Customer Service
- Competency Skills:Decision Making, Leadership, Priority Planning, Time Management
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