Kendlebell Fairview provides premium call answering, virtual office, and bespoke business support services across Ireland. Through the WPEP, we are committed to providing a structured, supportive learning environment. We are offering a placement for a participant to gain comprehensive, hands-on experience in modern business operations, combining customer service with contemporary sales and marketing strategies.
Under the guidance of an experienced mentor, the participant will develop transferable skills in professional communication, customer relationship management (CRM) systems, digital marketing, and office administration to enhance their future employability.

The participant will receive regular, structured feedback and one-to-one mentoring in:
1. Customer Service & Professional Communication
Learning Goal: Telecommunications and client representation.
•	Learn to answer inbound calls confidently according to specific client guidelines.
•	Gain experience capturing detailed message information and logging data into internal systems.
•	Develop efficiency in forwarding information to clients via email, SMS, or system transfers.
•	Learn how to manage diary appointments and booking schedules.

2. Sales Support & Lead Management
Learning Goal: Understand the B2B sales pipeline and build professional confidence.
•	Assist in conducting outbound outreach to prospective business clients.
•	Learn how to follow up on warm inbound marketing leads and quotes via phone and email.
•	Receive training on how to maintain and update CRM records to track pipelines.

3. Digital Sales & Marketing Support
Learning Goal: Gain practical skills in content creation and campaign execution.
•	Social Media: Assist in creating and scheduling content on professional channels (e.g., LinkedIn).
•	Email Marketing: Help design and monitor email marketing campaigns for client retention.
•	Content: Participate in drafting simple marketing copy and newsletters.

4. General & Ad Hoc Administration
Learning Goal: Develop organizational and administrative competencies.
•	Support the management team with daily office administrative duties.
•	Assist with general data entry and digital documentation projects.

 

This is a training and work experience opportunity, no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection.

The participant will receive formal/informal training in the following:

Formal Training:
•	Data Protection (GDPR) in the Irish Workplace
•	Professional Business Communication & Customer Service
•	Workplace Health, Safety & Ergonomics
•	Introduction to Digital Office Applications (Excel/Word)

Informal Training:
•	CRM & Database Management: Hands-on instruction in using dedicated client logging databases and Customer Relationship Management (CRM) systems.
•	Digital Marketing Tools: Informal training and mentoring on content scheduling platforms (e.g., LinkedIn) and email marketing software.
•	B2B Sales Operations: Guidance on the fundamentals of lead generation, pipeline tracking, and professional business-to-business communication.
•	Time Management & Multitasking: Mentorship on how to prioritize administrative tasks effectively in a fast-paced business environment.