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First Line Support Engineer

  • Image for Employer
    SLEEPLESS SERVER SOLUTIONS LIMITED
  • Image for Job Ref
    Ref: #JOB-2463501
  • Image for Location
    Unit 9, Liosban Retail Centre, Liosban Ind Est, Tuam Road, Galway, Co. Galway, H91 C642
  • Image Position
    No of positions: 1
  • Image Part Time
    Paid Position
  • Image Hours per week
    39 hours per week
  • Image for Euro
    36606.00 Euro Annually
  • Image for Published
    Published On: 11 Aug 2026
  • Image for Closing
    Closing On: 08 Sep 2026

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. 


Job Description:

Stryve is seeking a First Line Support Engineer to join our Service Desk team, based at our Galway office at 9 Innova Rooms, 8 Liosbain Retail Centre, Tuam Road. This is a permanent, full-time 39 hour a week role providing frontline technical support to our client base.

Key Responsibilities:

Provide phone, email, and remote support to diagnose and resolve technical issues for clients
Perform initial triage and route support calls to the correct resolution group
Log and maintain accurate ticket records, ensuring correct categorisation and detail
Communicate regularly with clients on ticket status and resolution progress
Ensure inbound calls and voicemails are answered and returned within agreed timeframes
Maintain and update helpdesk documentation for each client account
Escalate tickets appropriately in line with priority and Service Desk Manager/Coordinator guidance
Carry out additional duties as assigned by the Service Desk Manager/Coordinator and Management

Requirements:

Strong communication skills, both written and verbal
Ability to diagnose and triage technical issues across a range of client environments
Comfortable working in a fast-paced, client-facing support environment
Willingness to participate in an on-call rota outside normal business hours

Pay: €36,606.00 per year

Ability to commute/relocate:

Galway, County Galway: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's (preferred)
Language:

English fluently (required)
Work Location: In person
  • Sector:

Career Level

  • Experienced [Non-Managerial]

Candidate Requirements

Essential Desirable

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