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Retail & Customer Service Assistant

  • Image for Employer
    GRÁ CHOCOLATES LIMITED
  • Image for Job Ref
    Ref: #WPEP-2470501
  • Image for Location
    Unit 1, Ballybrit Business Park, Ballybrit, Galway, Co. Galway, H91D5CN
  • Image Position
    No of positions: 1
  • Image Part Time
    Work Placement and Experience Programme
  • Image Hours per week
    As per WPEP guidelines
  • Image for Euro
    Work Placement Experience Programme
  • Image for Published
    Published On: 12 Oct 2026
  • Image for Closing
    Closing On: 07 Dec 2026

This Work Placement Experience Programme provides Participants with an opportunity to gain meaningful work experience, learning and training while on the programme. This programme is for jobseekers who are in receipt of qualifying social welfare payments and those transferring from a social welfare scheme or an ETB Training Allowance. Your eligibility for this programme will be verified by the Department as part of the application process. 


Host Employer: Grá Chocolates 
Location: Eyre Square and Ballybrit Office 
Placement Duration: Six Months (as per WPEP) 
Hours: 30 hours per week (Flexible shift patterns including evenings, weekdays, and weekends) 

This placement is delivered under the Work Placement Experience Programme (WPEP). Grá Chocolates is offering a six month placement at our Eyre Square Christmas Market chalet and Ballybrit HQ 
The participant will gain practical experience in retail operations, festive event customer service, visual merchandising, and Point of Sale (POS) handling in a retail environment. Throughout the six month programme, the candidate will receive direct mentorship and support from experienced team members in the following:

● Customer Experience & Sales Support: 
○ Assist in greeting market visitors and helping them with product queries and gift selections. 
○ Learn to operate our Point of Sale (POS) system and assist with card/cash transactions under supervision. 
○ Support the team during peak trading hours to maintain smooth customer service. 
○ Build product knowledge to assist with product explanations and gift suggestions. 

● Stall Operations & Merchandising Support: 
○ Assist with restocking display tables and shelves to keep merchandising attractive. 
○ Support daily opening and closing routines, including stock covering and chalet setup. 
○ Assist in keeping the sales counter, storage, and display areas clean and organized. 
○ Learn basic inventory tracking by monitoring stock levels and alerting supervisors when items need replenishing. 
 
This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP.  

The participant will receive training in the following:

Formal Training:
•	Manual Handling
•	HACCP training - accredited
•	Standard Operating Procedures (SOP) training
•	Stock rotation training 
•	Workspace Hygiene

Informal Training:
•	Hands-on training in retail POS systems
•	cash handling
•	Customer service techniques
•	Practical mentoring in visual merchandising
•	Seasonal retail operations
•	Effective communication skills
•	Teamwork
  • Sector:

Career Level

  • Not Required

Candidate Requirements

Essential

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