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Junior Service Co-Ordinator

  • Image for Employer
    ASTECH AIR CONDITIONING LIMITED
  • Image for Job Ref
    Ref: #JOB-2473355
  • Image for Location
    ASTECH AIR CONDITIONING, 619 Hbr Pt Bus Pk, Little Island, Co. Cork, T45 AX09
  • Image Position
    No of positions: 1
  • Image Part Time
    Paid Position
  • Image Hours per week
    39 hours per week
  • Image for Euro
    36605.00 Euro Annually
  • Image for Published
    Published On: 05 Oct 2026
  • Image for Closing
    Closing On: 02 Nov 2026

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. 


Key Responsibilities
Service Coordination & Prioritisation
Schedule and coordinate planned preventative maintenance (PPM) visits, liaising with customers and engineers to arrange suitable attendance dates.
Receive, log and prioritise reactive breakdown call-outs in accordance with established service priorities and urgency.
Monitor open jobs and flag outstanding actions to the Senior Service Coordinator / Assistant General Manager as required.

Engineer Scheduling & Allocation
Allocate engineers based on location, availability, site familiarity, relevant experience and urgency of the work.
Coordinate changes to engineer schedules in consultation with the Senior Service Coordinator / Assistant General Manager where urgent breakdowns or changing customer requirements arise.

Service Job Management
Raise job sheets and purchase orders in accordance with company procedures, and prepare draft quotations using information provided by the Senior Service Coordinator / Assistant General Manager.
Maintain accurate service management system records, including job notes, attendance details and completion information.
Carry out an initial review of completed service reports to identify whether further action may be required, and log or flag follow-up requirements to the Senior Service Coordinator / Assistant General Manager.

Customer & Engineer Communication
Liaise with customers regarding access arrangements, attendance times, job progress and service updates.
Communicate with engineers regarding job details, attendance arrangements and scheduling requirements.

Parts & Service Support
Order parts and track deliveries required for repair works.

Reporting & Administration
Support the Senior Service Coordinator / Assistant General Manager with service reporting, compliance records and departmental documentation.

Key Skills & Experience
Strong organisational and multitasking ability, with the ability to manage and prioritise multiple service requirements.
Excellent telephone manner and customer service skills.
High attention to detail and accurate record keeping.
Proficient in Microsoft Office (Outlook, Excel and Word) and comfortable using computerised service management systems.
Ability to work in a fast-paced environment and manage changing priorities.
Previous administrative, scheduling, service coordination or customer service experience is desirable.
Experience within HVAC, building services or engineering/service environments is advantageous but not essential.
Ability to communicate effectively with customers, engineers and colleagues.

Personal Attributes
Calm under pressure, particularly when handling urgent breakdowns and changing service requirements.
Practical problem-solver with a proactive approach.
Positive, reliable and team-oriented.
Well organised and able to manage competing priorities.
Eager to develop knowledge of air conditioning systems and service processes.
  • Sector:

Career Level

  • Entry Level

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