job-Details
Administrative assistant
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Manorhamilton Innovation and Development CLG -
Ref: #WPEP-2429900 -
FUTURE CAST, Unit 8, W8 Ctr, Ch Ln, Manorhamilton, Co. Leitrim, F91 P03C -
No of positions: 1 -
Work Placement and Experience Programme -
As per WPEP guidelines -
Work Placement Experience Programme -
Published On: 22 Jan 2026 -
Closing On: 19 Mar 2026
This Work Placement Experience Programme provides Participants with an opportunity to gain meaningful work experience, learning and training while on the programme. This programme is for jobseekers who are in receipt of qualifying social welfare payments and those transferring from a social welfare scheme or an ETB Training Allowance. Your eligibility for this programme will be verified by the Department as part of the application process.
Role Description During the placement, the participant will be introduced to and gain experience in the day-to-day operations of a busy office, including administration, customer service, and commercial support. The participant will work alongside experienced staff and receive structured training in the following areas: Office Administration & Operations · Observing and assisting with typing, record keeping, and maintaining organised filing systems · Learning how passenger ticketing and reservation data is entered and maintained in internal booking systems · Supporting the ordering and management of office supplies · Assisting with general secretarial and administrative duties · Observing invoicing processes for services Customer Service Communications · Managing inbound customer queries via phone and email under supervision · Learning how to respond to customer inquiries on social media channels (Facebook, Twitter) · Assisting passengers with ticketing issues, timetables, route planning, and lost items property logging · Supporting communication of service updates, such as delays or route changes Commercial & Private Hire Support · Observing and assisting with preparing and sending Coach Hire quotations · Supporting the sales team with administrative tasks · Learning how follow-ups are completed to secure bookings. Office Administration & Operations · Observing and assisting with typing, record keeping, and maintaining organised filing systems · Learning how funding data is entered and maintained in internal booking systems · Supporting the ordering and management of office supplies · Assisting with general secretarial and administrative duties · Observing invoicing processes for EU services Customer Service Communications · Managing inbound customer queries via phone and email under supervision · Learning how to respond to customer inquiries on social media channels (Facebook, Twitter) · Observing and assisting with preparing and sending quotations · Supporting the sales team with administrative tasks · Learning how follow-ups are completed to secure funding.
This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP. Formal Training Provided · Microsoft Office (Word, Excel) · Microsoft Outlook · Customer Service Skills · Use of internal booking systems · Social media communication procedures · WPEP QQI Work Experience Module Informal Training Provided · Typing, filing, and document organisation · Data entry and maintaining records · Handling inbound phone and email communications · Responding to customer queries on social media · Assisting quotation processes · Observing invoicing procedures · Ordering and managing office supplies · Communication and teamwork skills
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