job-Details
Post Office Customer Assistant
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An Post Clondalkin -
Ref: #WPEP-2433194 -
AN POST, Clondalkin Post Off, The Mill Centre, Ninth Lock Road, Dublin 22, D22 XD37 -
No of positions: 1 -
Work Placement and Experience Programme -
As per WPEP guidelines -
Work Placement Experience Programme -
Published On: 12 Feb 2026 -
Closing On: 09 Apr 2026
This Work Placement Experience Programme provides Participants with an opportunity to gain meaningful work experience, learning and training while on the programme. This programme is for jobseekers who are in receipt of qualifying social welfare payments and those transferring from a social welfare scheme or an ETB Training Allowance. Your eligibility for this programme will be verified by the Department as part of the application process.
We are offering a structured 26-week trainee placement in our busy Post Office. This Work Placement Experience Programme (WPEP) role will provide hands-on training in customer service, cash handling, and postal & financial services. The placement is designed for individuals with no prior experience — full training and mentoring will be provided. Over the course of the programme, you will gain valuable skills in: • Assisting customers with postal, savings, and payment services • Handling transactions securely and accurately • Using computer systems and office processes • Developing strong communication and organisational skills A dedicated workplace mentor will support you throughout the placement, with at least 60 hours of training. This placement is an excellent opportunity to build practical workplace skills, gain confidence in a customer-facing environment, and enhance your employability for future permanent roles. The participant will receive formal/ informal training in the following This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP.
This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP. Formal Training (20 Hours) Customer Service Skills – 10 hours Cash Handling & Fraud Awareness – 5 hours Health & Safety in the Workplace – 5 hours Informal Training (40 Hours) On-the-job training in postal and financial services operations – 15 hours Customer interaction and communication practice – 10 hours Office administration, reporting, and systems training – 10 hours Teamwork, shadowing, and workplace integration – 5 hours
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