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Service Desk Assistant

  • Image for Employer
    INNOVATE Business Technology Limited
  • Image for Job Ref
    Ref: #WPEP-2441922
  • Image for Location
    Business Campus, M11, Wexford Road, Gorey, Co. Wexford, Y25 A8H2
  • Image Position
    No of positions: 1
  • Image Part Time
    Work Placement and Experience Programme
  • Image Hours per week
    As per WPEP guidelines
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    Work Placement Experience Programme
  • Image for Published
    Published On: 09 Apr 2026
  • Image for Closing
    Closing On: 04 Jun 2026

This Work Placement Experience Programme provides Participants with an opportunity to gain meaningful work experience, learning and training while on the programme. This programme is for jobseekers who are in receipt of qualifying social welfare payments and those transferring from a social welfare scheme or an ETB Training Allowance. Your eligibility for this programme will be verified by the Department as part of the application process. 


INNOVATE is an established ICT Services company based in Co. Wexford, delivering secure, modern, and resilient IT infrastructure solutions to organisations across Ireland. We are currently offering a training and work experience opportunity through the Work Placement Experience Programme (WPEP) for a Service Desk Assistant to join our team.

This role is designed for individuals who are eager to learn and develop skills in IT service delivery and customer support. No prior experience is required structured training and mentoring will be provided, including the option to complete the QQI Work Experience Module.

As a Service Desk Assistant, you will be trained to become the first point of contact for customer support queries. You will learn how to log and triage tickets, coordinate with engineers, and ensure customer expectations are met with professionalism and care. 
This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP.  

Formal Training:
•	Answer incoming support calls and log all tickets in the ConnectWise system
•	Acknowledge and provide first-level support for all new calls in ConnectWise
•	Provide first-level support to our existing customer base remotely across all disciplines
•	Ensure that customer expectations are met or exceeded
•	Work on scheduled calls as assigned by the service coordinator
•	Provide call-back support for overflow calls during busy periods


Informal Training:
•	Communication skills
•	Teamwork
  • Sector:

Career Level

  • Not Required

Candidate Requirements

Essential

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